Job details
Job Type
Full-time

Benefits
Pulled from the full job description

.ecydgvn1{margin-top:0.5rem;margin-left:0.5rem;max-width:100%;}]]>
Health insurance

Full Job Description
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.


Responsibilities:
  • Provide tier 2 Technical support for Salesforce systems.
  • Work with developers and integration teams for application deployment and error resolution.
  • Troubleshooting applications, third-party integrations, review and analysis of Salesforce debug logs and general errors.
  • Respond to user requests for assistance (Help Desk tickets; phone, email).
  • Instruct users on correct system usage.
  • Troubleshoot and resolve complex system issues.
  • Communicate with vendors to resolve system issues.
  • Develop, test, and implement system changes, upgrades, and patches.
  • Maintain system configuration; for example: user accounts, integration endpoints, project setup, data dictionaries, access provisioning, configuration changes.
  • Perform regular system monitoring and maintenance activities.
  • Evaluate new product features and changes for impact or recommendations to technical team
  • Work with vendors to install and configure application software on servers.
  • Other Duties as assigned
Qualifications:
  • 5+ years’ experience with Salesforce administration, troubleshooting user login issues, security configuration, custom object configuration, custom reports and dashboards development, environment monitoring and application deployment required.
  • 3+ years’ experience with complex Salesforce deployments in a highly customized environment.
  • 3+ years’ experience managing deployments in a highly regulated GxP environment.
  • Proficiency with Salesforce.com data management tools (Data Loader, DemandTools, etc.) required
  • Working knowledge of Team Foundation Server for bug tracking
  • 2+ years hands on experience with Jenkins / GitLab
  • Salesforce.com Certified Administrator certification
  • Experience with understanding and resolving client/PC side browser/configuration problems.
  • Strong self-starter and ability to work independently.
  • Strong experience with troubleshooting applications.
  • Possess strong problem solving and analytical skills.
  • Strong written and verbal communication skills.
  • Excellent organizational and interpersonal skills.
  • Read, write and speaks fluent English.
Preferred Qualifications:
  • Experience with Salesforce Apex Development, SOQL and troubleshooting custom Salesforce deployed applications
  • ITIL Service Management experience desired.
Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

Are you a current ICON Employee? Please click here to apply:
link

Hiring Insights

Job activity

Posted today

Tagged as: A

Source

Job Overview

Sign in

Sign Up

Forgotten Password

Share