Sr. Business Analyst – SFDC & SFMC

We are looking for a Business Analyst to join our Orchestrated Customer Engagement Delivery team. This role forms part of the Global Delivery function, aiming to deliver innovative technology-based applications & services to our customers. This team focuses on business development support, analysis, design, project management, implementation, rollout and ongoing service of client offerings utilizing IQVIA and non-IQVIA data sources.

Responsibilities

Gather and document business requirements and align with technical team to define the technical specification to meet the expected outcome

Manage customer workshops, meetings, demos & PoCs

Bring demos to life to help articulate value proposition during business development process. Ensure that platform capabilities are used to their full ability and that customer has a true understanding of what to expect on the outcome

Work in cooperation with project managers, system architects and delivery teams

Keep up to date with platform road map, features & functions

Provide input into and/or lead Integration and User Acceptance Testing and review training material development

Manage prioritization and resolution of defects

Play active role in project plans setup, priorities, timelines assessments and resources allocations

Act as an advocate for clients by submitting new requests to the internal Product Management team(s) to support continuous product evolution and enhancement

Proactively develops broader and deeper knowledge of technology/services solutions and trends for the pharmaceutical/healthcare/life sciences market

Skills and Experience

3–5 years of related experience in consulting or services delivery, ideally in pharmaceutical/healthcare/life sciences industry in areas like sales, marketing, and commercial operations

Solid client influencing and relationship building skills

Knowledgeable on project management skills (ability to manage multiple projects, stakeholders, juggle priorities and deliver to tight deadlines)

Proven experience in Business Analysis and Requirements Definition for Information Management and/or CRM/Multi Channel Marketing solutions implementation

Experience database technologies and data model experience (SQL Server, Oracle, MySql)

Outstanding verbal and written communication skills, and fluent in English

Highly proactive / self-starter (project tasks, self-directed learning, etc)

Salesforce Admin 201 certification and/or Salesforce Marketing Cloud Email specialist

Good knowledge of Agile and Waterfall project management methodologies

Experience in a Technology based Service delivery and SaaS solutions

Experience working with multi-cultural teams and different time zones

Availability to travel regionally up to 50%

Job Grade: 140

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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